A virtual office should not have any need to use paper at all, communicating electronically was (still is!) the point of the internet after all! There was no longer any need to be cutting down trees to communicate, but back in 2004 being paperless was still a new concept that would take many years to be widely accepted.
We started our conversion to paperless in 2005 by sending all communication to our clients by email instead of post, and asking them to make payments online instead of by cheque. By 2012 most of our clients had converted, with just a few exceptions each year still sending payment by cheque but… in response to our email, so we were half way there.
In 2019 we received our last paper payment. Online transactions are now the norm and our clients no longer expect from us, or send us, anything in paper format. Until a few years ago HMRC, Companies House, local government offices and banks were the only other organisations still sending us paper! These days pretty much everywhere offers you the choice to receive paper or emails for their communication with you. So we think, now that the big organistaions have caught up, it is safe to say…
...we are really now 100% paperless.